Office Policies

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Braces_Girl_3.jpgOur front desk staff is available to assist you Monday through Friday during business hours. Updated information on how to contact us after hours or in the case of an emergency is available by calling either location.

Office Schedule

LANSING OFFICE:

Monday & Wednesday: 7:45 a.m. – 5:00 p.m.
Friday: 8:00 a.m. – 12:00 p.m.

ST. JOHNS OFFICE:

Tuesday & Thursday: 7:45 a.m. – 5:00 p.m.

Appointment Scheduling

Your scheduled appointment time has been reserved specifically for you. Please let us know at least 24 hours in advance if you need to cancel your appointment to help us maintain the highest level of efficiency in our schedule. We understand that appointments are sometimes missed due to unforeseen circumstances; however, a fee may be assessed following 3 broken appointments. We appreciate you cooperation.

Insurance

Our office is pleased to work with most major insurance providers, and we are committed to helping you maximize your insurance benefits in a convenient manner. Because insurance policies vary and can be complex, please feel free to speak to our experienced front desk staff regarding the details of your individual policy. We'd be happy to research your orthodontic benefits and assist you in any way we can.